Contact the Dux editorial team
Start playingIf you have a question about the information published on this site, write to Dux at [email protected]. We handle editorial enquiries, corrections and questions about the content you see here, and we aim to respond within 48 hours.
Who you are writing to
This site is an independent information portal for UK players. We explain Dux’s welcome offers, games, payment methods, verification process and responsible gambling tools in plain English, but we do not manage player accounts or make decisions about individual cases.
You can contact us about inaccurate information, a broken page, a clarification of something we have written or the way this portal presents the operator. Please include the page and subject you are asking about so we can locate the relevant detail. We cannot process payments, change account settings, restore closed accounts or approve bonus requests.
Questions about a Dux account
Account-specific enquiries need to go directly to the operator through the support channels available on its own platform. That includes questions about registration, identity documents, deposits, withdrawals, game sessions and bonus eligibility. We have no access to player balances, transaction records or account security controls, so even a detailed message to us cannot resolve an account issue.
The operator lists live chat and email as its support channels, with English and German available and assistance offered 24/7. Use the contact options shown within your own account so that the request is linked to the correct player record.
Why this distinction matters
Keeping editorial and account support separate helps us remain independent while giving you the right route to the relevant team. We can explain how a published term works or flag a point that needs clarification, while the operator remains responsible for decisions that affect individual accounts.
Before sending a deposit or withdrawal query, check the on-screen instructions and the current terms in your account. Those details reflect the situation applying to you, including verification steps, transaction conditions and account status.
Responsible gambling support
Gambling should remain entertainment rather than become something you feel obliged to continue. Dux provides deposit limits, reality checks and self-exclusion tools for account holders who want to take control. If gambling is affecting your time, money or wellbeing, GamCare offers free support, while the National Gambling Helpline is available 24/7 on 0808 8020 133.
You can also visit BeGambleAware for confidential guidance, or use GamStop to exclude yourself from participating in online gambling across participating licensed sites. Access to gambling services is restricted to people aged 18+.
This page provides information and marketing purposes only. We are not a gambling operator, bookmaker or organiser of betting or gaming activity, and this site is intended for visitors aged 18 and over (18+). Free, confidential help with gambling is available through BeGambleAware.org.